We offer a 30-day money back guarantee (from ship date) on all dryers & irons and a 14-day money back guarentee (from ship date) on all shampoo, conditioner and styling products. We do not provide and refunds on brushes.
We offer a 60-day money back guarantee (from ship date) on all products except discontinued items.
We recommend that you send your return via UPS or insured Parcel Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.
To return your products please send the unused portion or empty containers to:
Lord's & Lady's Hair Salons
One Lord's & Lady's Way
West Roxbury, MA 02132
Be sure to enclose a copy of your packing slip and the reason for your return. The estimated refund time is 10 to 15 business days from the receipt date.